Careers
Careers
Gear6 is always looking for talented software development engineers who are interested in contributing to Gear6's high value add solutions around the Memcached project, please send your resume to 
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Sr. Technical Support Engineer
Job Summary:
As a member of the Gear6 Support Organization this person will provide product technical support to customers in web caching and HPC system environments. This person will work closely with the Gear6 QA and Engineering teams to insure our products meet customer expectations. The candidate will deliver high-quality technical assistance for Gear6 data center appliance products through phone, web and email. Independently debug broad, complex and unique clustered systems issues. Perform installation and product trainings.
Your responsibilities will include:
- Providing hardware and software technical support to Gear6 customers. This includes the installation and configuration of clustered server modules, as well as diagnosing system and network connectivity issues.
- Manage critical customer accounts and escalation requests and provide customer advocacy for, and timely resolution of product issues.
- Document and reproduce customer related NFS and Memcache workload problems, and coordinate bug fixes through QA and Engineering.
- Work with Engineering and Technical Marketing to enhance the end-user product experience via product and product documentation changes.
- Document all customer interactions as cases in our CRM database.
- Contribute to and maintain customer facing knowledge base articles.
Requirements:
- The candidate will have a demonstrated track record of providing outstanding customer service in a networked systems environment.
- Must have a strong ability to accurately gather, communicate, and document technical issues.
- You must possess excellent knowledge in NFS, Linux, and networking and have proven skills in supporting end-users and resolving product issues for network storage applications (NAS).
- You should also have experience in test planning and documentation.
- You must have at least 3-5 years of experience in networking and supporting Linux systems in an HPC environment.
- You should have knowledge of scripting languages (shell, perl, php etc.).
- Experience with LAMP and other web stack technologies plus knowledge of web caching technologies (Memcached), and KV Stores (Redis, Cassandra) is required.
- Travel: Approximately 25%.
Education:
BS Eng or CS preferred
Compensation:
Includes salary, options, health benefits, access to 401k plan
SR. QA Engineer
As a member of the Gear6 Quality Organization you’ll join a small dedicated team of engineers focused on developing an innovative web cache appliance. Your job will be to help build the tools and methodologies used to assure product quality and customer acceptance and to help execute the quality campaign. Your responsibilities will include:
- Be able to work with engineers to create extensive sets of regression and correctness tests (automated).
- Development automated test programs utilizing extensive knowledge of scripting languages (bash, php, python, etc.).
- Ability to integrate test cases into a test harness for rapid integration of new tests.
- Proven ability to create end-to-end test automation for periodic tests, integrated with the build and deployment mechanisms of the system tested.
- Management of hardware and software resources for testing.
- Knowledge of system performance testing and experience with developing performance tests.
- Ability to develop new test cases from product and project specifications.
- Ability to create test plans for periodic testing, new products, and recurring release cycles.
Essential Functions:
The candidate will review design/functional specifications to scope testing requirements, provide feedback information, create new or update test cases. The test execution effort will be conducted in White/Black box environments. Interact with development teams and other organizations in the responsible areas. Perform regression test and verify bugs fixes for all software releases.
Requirements:
You must possess excellent knowledge in Linux, file systems and networking. Experience with LAMP and other web stack technologies plus knowledge of web caching technologies (Memcached) and KV Stores (Redis, Cassandra) is mandatory. You should also have strong skills in test planning and documentation. You must have at least 5 years of experience in Software QA.
Education:
MS preferred
